Privacy Policy | GLYXLYF

2.1

Information We May Collect

To provide a personalised and useful experience, Glyxlyf may collect information that you provide directly as well as certain information generated through your use of the application.

This may include:

2.1.1Personal information such as your name, age, gender, and contact details

2.1.2Health and wellness information, including weight, blood glucose readings, physical activity, and medication records

2.1.3Technical information relating to your device, operating system, and interactions with the application

2.1.4Location information, where you have granted the necessary permission, to support location-relevant features or recommendations

2.1.5Your notification choices, communication preferences, and other application settings

2.2

How Your Information Is Used

Glyxlyf uses the information collected through the application to provide, personalise, maintain, and improve its services.

Your information may be used to:

2.2.1Tailor health information and insights according to your profile and recorded data

2.2.2Help you record and review progress over time

2.2.3Improve the relevance of recommendations and application features

2.2.4Deliver reminders for medication, nutrition, physical activity, health logging, and other enabled features

2.2.5Maintain and improve the functionality, reliability, and overall experience of the application

2.2.6Carry out internal analysis and research aimed at improving Glyxlyf and its services

2.3

Protecting Your Data

We take reasonable technical and organisational steps to protect the personal and health information entrusted to Glyxlyf.

Our security practices may include:

2.3.1Secure storage and end-to-end encryption for sensitive information

2.3.2Limiting access to personal and health data to authorised individuals who require it for legitimate purposes

2.3.3Routine monitoring and security reviews to identify and address potential vulnerabilities

2.3.4Secure methods of transmitting information between systems

Despite the safeguards we put in place, no digital service or method of data storage can guarantee complete protection against every security risk. You are also responsible for protecting your account credentials. Please keep your password and login information confidential and inform us promptly if you believe your account or information may have been accessed without permission.

2.4

When Information May Be Shared

Glyxlyf does not sell your personal information to third parties.

We may disclose or provide access to your information only in specific circumstances, including:

2.4.1When you have expressly agreed to the sharing of your information

2.4.2When information needs to be shared with an authorised healthcare professional, where applicable and with your knowledge

2.4.3When trusted service providers require limited access to help us operate or support Glyxlyf, subject to appropriate confidentiality obligations

2.4.4When disclosure is necessary to comply with applicable law, a court order, regulatory requirement, or other lawful obligation

Any sharing of information is limited to what is reasonably necessary for the relevant purpose.

2.5

Cookies, Tracking Technologies and Usage Information

Glyxlyf may use limited tracking or similar technologies to understand how the application is used and to support its performance.

Such information may help us:

2.5.1Maintain the functionality of application features

2.5.2Understand how users navigate and interact with Glyxlyf

2.5.3Identify opportunities to improve the user experience

2.5.4Diagnose technical problems and improve application performance

Where applicable, you may be able to control certain data permissions and preferences through your device settings.

2.6

Your Privacy Rights

Subject to applicable law, you may have certain rights concerning the personal information held by Glyxlyf.

These may include the ability to:

2.6.1Request access to personal information associated with you

2.6.2Ask for inaccurate or incomplete information to be corrected

2.6.3Request deletion of your personal information

2.6.4Withdraw consent previously given for the processing of your information

2.6.5Request a portable copy of your personal information, where applicable

2.6.6Raise a complaint with an appropriate data protection authority if you believe your privacy rights have been infringed

To submit a privacy-related request, please contact us at support@glyxlyf.com

2.7

How Long We Keep Your Information

Glyxlyf keeps personal and health-related information only for as long as is reasonably required to provide the application and its services, fulfil legitimate operational requirements, or meet applicable legal obligations.

If you delete your account, personally identifiable information associated with your account will be removed within a reasonable period, subject to any information we are required or permitted to retain.

We may continue to retain information that has been anonymised or aggregated for analytics, research, or service-improvement purposes where that information can no longer reasonably be associated with you.

2.8

Children's Privacy

Glyxlyf is not intended for individuals below the age of 18, and we do not knowingly seek to collect personal information from minors.

If we become aware that personal information belonging to an individual under the age of 18 has been collected through the application, we will take appropriate steps to remove that information from our systems.

2.9

Third-Party Services

Some Glyxlyf features may depend on services, technologies, or tools provided by third parties.

Where third-party service providers process information on our behalf, they are expected to handle that information responsibly and in accordance with applicable confidentiality and data-protection requirements.

Third-party websites, applications, or platforms that you access separately may have their own privacy practices and policies. Glyxlyf does not control those independent privacy practices.

We recommend reviewing the relevant privacy policies before providing information to any external service.

2.10

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to account for changes in Glyxlyf's services, technology, data-handling practices, or applicable legal and regulatory requirements.

Where appropriate, significant updates may be communicated through the Glyxlyf application or through the email address linked to your account.

The latest revision date should be displayed on this page. Your continued use of Glyxlyf following an update will be treated as acceptance of the revised Privacy Policy, where permitted under applicable law.

2.11

Contact Us

For questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact: support@glyxlyf.com

We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate timeframe.